Automatically send satisfaction questionnaires after a customer’s departure thanks to HQuality. Take advantage of predefined, customizable hotel survey templates and avoid onerous configuration.
A single configuration is required to insert your hotel survey along with thank-you letters. No subsequent intervention needed, and the insertion is effective immediately.
No limit or surcharge on large quantities of data sent and received.
Redirect customers according to their satisfaction rating to different messages and sites (e.g. a satisfied customer can be invited to leave a comment on Trip Advisor.)
Complete analysis of results available by customer, satisfaction rating and date of stay, as well as according to many other parameters.
Without customers needing to identify themselves, the questionnaire provides you with their information (including confirmation number, first and last names, etc.).