Automatically send satisfaction questionnaires after a customer’s departure thanks to HQuality. Take advantage of predefined, customizable survey templates and avoid onerous configuration.
A single configuration is required to insert the survey along with thank-you letters. No subsequent intervention on the part of personnel is needed, as the insertion is effective immediately.
No limit or surcharge on large quantities of data sent and received.
Redirect customers according to their satisfaction rating to different messages and sites (e.g. a satisfied customer can be invited to leave a comment on Trip Advisor.)
Complete analysis of results available by customer, satisfaction rating and date of stay, as well as according to many other parameters.
Without customers needing to identify themselves, the questionnaire provides you with their information (including confirmation number, first and last names, etc.).