What is a hotel PMS, and what features should it have?
Do you remember the hotel industry’s good old’ days when everything was done with paper ledgers and Excel files? Between taking care of room logistics, solving booking headaches and synchronizing your team to offer an unforgettable experience to hundreds of guests, customer service had to strive hard to stay centre stage. Luckily, for many years now, hotel management software (hotel PMS) have handled these processes and it is now an integral part of every hotel’s IT infrastructure. However, many still doubt its usefulness or relevance. Can a hotel PMS truly allow hoteliers to focus on guests and offer a better experience? Without a doubt, the answer to this question is a resounding “yes.”
To understand the impact hotel management software can have on an establishment, you must consider its features and uses. If you want to understand the relevance of investing in a hotel PMS or get the information necessary to convince your manager, look no further. You’ll find the uses and essential features to guarantee excellent performance outlined below.
What is a hotel PMS?
A hotel PMS is a property management system that ensures complete, consistent and flawless hotel management. A hotel PMS includes numerous features and, depending on your needs, it can assist you in various departments. A hotel PMS’ main purpose is to help you manage room availability, prices, invoices, contacts, booking and sending automated booking emails before clients arrive, among other things.
Unlike its ancestor, the Excel file, property management software doesn’t require you to intervene or supervise to coordinate information, ensure an occupancy rate close to 100% or inform management of guest stay length or room vacancy rate. Awesome, right? So, when a hotel PMS handles every aspect of your hotel, what’s left for you to do? What you do best: take care of your guests, offer them an unforgettable stay and ensure no details are overlooked.
What hotel PMS features does a good manager need?
Since hotel PMS software includes a wide range of applications and features, it goes without saying that it has to be adapted to meet each establishment’s needs and issues. However, there are some services you absolutely must have to leverage the power of your hotel PMS fully.
You need PMS activity reports
You need access to data
Think about adding a yield management module to your hotel PMS
Finally, automation is vital to your hotel
A hotel PMS is an essential tool for every department of your hotel
Your hotel PMS can assign rooms or develop data-based strategies, and it can also support every aspect of hotel management. Have you ever thought that software could help you manage your cleaning service better? Well, it can. A hotel PMS makes it possible for your department to communicate room statuses directly to the front desk to boost room cleaning speed and consistency between all your hotel’s teams.
Also, the cleaning service and all your service employees will be able to manage lost and found items, packages, activities or bookings more easily. You’ll find all the information you need in the software, add notes to the client file or create alerts to ensure better communication, coordination, and consistency. Besides helping you plan better, you will have everything you need to guarantee service quality. Indeed, adding a connection between your establishment’s various services will set your business apart from the competition and offer a flawless high-end experience to guests.
A hotel PMS supports your productivity
Still not convinced?