The Mingus Software team is proud to offer a turnkey service for customer satisfaction management.
This tool connects with Hotello and makes it possible to send a personalized or generic survey at the same time a post-stay thank-you email is sent. This way, you get the opportunity to collect comments from your customers regarding their experience at your establishment.
You can then put the negative comments to good use by taking the required corrective measures to retain your customers as well as protect your reputation. You can also get the most out of the positive comments by encouraging your customers to post their comments on TripAdvisor as well as other online review platforms. This will allow you to protect your reputation and increase the number of reservations.