How can a Housekeeping App improve your guest experience?
A property’s guest experience is at the heart of the guest’s stay. Whether it’s an innovative, sensory or even technological experience, it must always have the same objective: offering a high quality stay in a clean and welcoming environment. Indeed, no matter which customer experience you want to offer to your guests, the cleanliness of your property and its rooms remain the most important criteria.
In order to help the housekeeping department, some housekeeping mobile apps can improve follow-ups on the team’s work and help the communication between employees who can sometimes be numerous. Thereby, how does an app help ensure a perfect customer experience?
The app facilitates customer requests
Thanks to the housekeeping app, the guests requests’ follow-up becomes easier. Moreover, it allows your housekeeping staff to see in real time the guest’s requests for the room they are currently cleaning. Specific customer requests are often a real issue for this department, since it receives a lot of different demands. It requires making a list in order to keep track of all the customers’ needs in each room and errors can occur. Thus, the app will facilitate the whole process. Requests such as hypoallergenic pillows or an extra baby crib can be added directly on the app and won’t be forgotten. As a result, the housekeeping app will increase the satisfaction of your guests.
Since the app is connected to your property’s PMS (property management software), guests’ preferences will be saved. The guest won’t have to remind the hotel for any specific requests for its next stays. Thereby, the property will be able to emphasize attention toward this loyal guest by putting everything he needs in its room during his next stays.
The room is ready before guests’ arrival
The housekeeping app will provide information to your staff about your guests’ arrival. Thanks to this app, the prioritization of houseworks becomes easier, since the staff is aware of the guest’s arrival, its specific room and room type. Upon arrival, the guest will be able to have access to its room immediately and fully enjoy its stay, increasing its level of satisfaction.
The app provides information on the exact number of people in the room and the length of stay
When your housekeeping staff begins to clean a room, they can quickly see the room occupancy as well as the length of stay. Thereby, it will help provide the right amount of towels and other linens for the exact number of guests. This could allow savings on cleaning, since they will not be putting too much. This also applies to welcome products, since they are not consumed the same way if there are only 2 people in the room compared to more. The welcome experience of your guests will be tailored and personalized, because your staff will be aware of guests’ specific needs before they arrive.
The guest experience in a property is complex as it involves many elements. Indeed, each element must be a success in order for your guests to have a positive memory of their stay and repeat the experience by booking future stays within your property.
Furthermore, housekeeping is important to take into consideration. You have to provide adequate tools to your housekeeping team in order to offer a successful experience to your guests. These tools will help you have fluid communication and help your housekeepers be aware of all the stays’ details. By paying attention to your guests, they will feel all the efforts made by your team to offer them an outstanding experience.