Train your new employees
As you probably already know, it’s essential that front desk employees have in-depth knowledge of your hotel management software. If new employees aren’t trained enough, the result may be long queues at the front desk as well as customer dissatisfaction. This could have a disastrous impact on your establishment’s reputation and lead to many negative comments on TripAdvisor.
Therefore, training has a direct impact on customer experience. To make sure your staff gets the proper training on your hotel management software, Hotello‘s online training platform, the Mingus Campus, is a winning solution! Since all your staff can watch our training capsules at their own pace, your supervisors will be freed up to manage other tasks.
Be well prepared for high season! Start by making sure your employees can work effectively and your property management software is optimized. These factors will contribute to better performance and boost your profitability. Beyond the financial considerations, a successful high season enhances your image and helps retain both your staff and your customers.