Will your establishment be closed during the Holidays or for the winter season?
Call us and we’ll help you set up the automated night audit. With this function, you can choose the time at which Hotello starts processing. Upon your return, Hotello will be up-to-date, and you’ll be set to take up your regular activities right away.
December 31 generally means celebrating with champagne, music and parties
How can you prepare your establishment for this special evening so that everyone has fun, but can sleep tight as well? To avoid nasty surprises, be sure to let everyone know about your policies regarding noise in the rooms and public areas. You may want to post a reminder regarding your non-smoking policy. You can configure a special cancellation policy that will be automatically applied during the Holiday Season.
When a reservation is made, require full prepayment to avoid bad surprises. Upon arrival, request a preauthorization to cover all possible damages and unforseen expenses.
To discourage loitering, hire additional security staff and make sure they are highly visible in the lobby during peak arrival times and that they circulate on the floors later in the evening.
You may also want to have a dynamic and motivated maintenance team on hand to clean the rooms as well as the public areas.
As you know, spending the Holidays stuck behind a reception desk isn’t exactly exciting.
Here are a few suggestions of simple but necessary tasks that are particularly appropriate for these long, solitary days.
Consolidate client profiles: Go to Administration | Contact | Clients. Press Search. From the list, you’ll be able to see profiles containing similar information. Position yourself on the contact with the least complete information, and press CONSOLIDATE. Next, using the SEARCH button, select the profile that should receive information including information about stays and statistics. Repeat the process as often as required to access all similar profiles.
Dust and disinfect workstations: Flu season is in full swing; don’t forget to thoroughly clean your keyboards, phones and armrests!
Shred registration cards and other obsolete documents (especially if older documents include credit card impressions): PCI standard, which dictate global credit card information security protocols, prohibit the storing of credit card numbers in unsecured formats. They must be correctly destroyed or deleted.
Sort brochures and stock the supplies closet:: Nothing is more frustrating than trying to find a ream of printer paper only to discover that no one has stocked the supplies closet! Take advantage of these quieter moments to sort through your stock of supplies. Test ballpoints and pens to make sure they haven’t dried out, make a list of missing items and recycle expired brochures.
Update procedures: It is impossible to be too familiar with the hotel’s emergency procedures. It is always a good idea to reread evacuation procedures, to check out the fire panel to identify the important buttons and to update managers’ phone numbers in case of emergency.