Advantages to knowing your guests’ arrival time
If there is one piece of information you should know about your guests, it is their arrival time. Although your front desk is usually open long enough to welcome all of your guests, knowing their arrival time can allow you to avoid some unnecessary and awkward situations. This information, which is stored in your hotel management software, will help your staff (and not only your front desk staff) to better plan many components of your hotel’s operations.
1 – The front desk staff
2 – Housekeeping
3 – Late arrivals
4 – How to gather this information