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DOWNLOADABLE DOCUMENTS

1. Best practices for hotel
satisfaction survey.

2. What must a survey include?

2. Sample hotel customer
satisfaction survey

4. Our H Quality brochure

FAQ

FIND ANSWERS TO ALL YOUR QUESTIONS REGARDING h Quality

Q :

How long should my survey be?

R :

Above all, your survey should be relevant. Its length should depend on the number of points you want to cover but still remain relatively short. Ideally, a survey should consist of 20 questions or less and take five minutes or less to complete.

Q :

By what means do customers answer the survey?

R :

The survey is sent at the same time as the post-stay thank-you message. A link inserted in the email redirects customers to the online survey.
However, H Quality can be used for any type of questionnaire you want to implement.

Q :

How can I increase survey response rate?

R :

To increase the conversion rate of your survey mailings, it’s best to design emails that include incentives. This message is mainly conveyed in the email’s subject heading.
In addition, it is essential to sell the survey to encourage the customer to complete it. This is done by succinctly explaining the context and purpose of the survey. Finally, it’s vital to highlight the advantages customers could benefit from by participating in the survey.

Q :

Can I get a final score for each survey respondent?

R :

With H Quality, it’s possible to get an overall percentage score for the survey, as well as a score for a given group of questions targeting a specific department or issue. It’s also possible to attribute coefficients to certain questions based on their relative importance to your specific situation.

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