Equip is an amazing tool that automatically generates recurring tasks for hotel managers. It uses templates to create tasks based on their frequency and the desired cycle (replacing flowers in the lobby, cleaning surfaces, etc.).
Using filters and groups, you can easily assign your staff tasks based on their current workload.
Equip makes your life easier by simplifying task allocation. In just a few clicks, you can view an employee’s workload and decide what team or employee to assign a new task to.
Guest service actions are usually responses to guest requests for items that do not come from any particular location. You can also use guest service actions for banquet hall preparation, table and chair setup and teardown, etc.
For example, a guest contacts you, asking for more towels, a hair dryer, or an iron. From the same interface, you create a guest request, noting what the guest needs, and assign it to the right department. The team in charge of the task is immediately notified via the mobile app, email, text, or fax. When the action is complete, the mobile app notifies you that the service has been provided and gives you the statistics you need to evaluate service quality (response time, etc.).
Today there are countless websites like TripAdvisor that provide information on hotel service. Make sure you get a good rating, because guest service can have a major impact on your hotel’s reputation!
Improve your guest service by delegating the cumbersome task of lost and found management to our trusty module. It will help you manage guest claims and document items your staff finds.
In just a few clicks, you get all the information you need: item status, date it was found and/or returned to its owner, how long you had it, and any other tracking information available.